Have you ever experienced really great customer service? Well, I have a story to share with you!
I purchased Glossier's Perfecting Skin Tint in the light shade a couple of months ago or more accurately put, it was an early birthday present from my mom. I was looking forward to getting my skin tint in 5-7 business days, but that didn't happen. It took forever for Glossier to ship it to me because they were waiting to get a new batch of skin tints. When I contacted customer service about this issue, they apologized within a few hours and gave me $5 store credit AND refunded the full amount of the skin tint. But, there's more - can you believe it??
Well, this week - I got an email from Glossier that went like this:
Hi there,
We’re reaching out because you recently purchased one of our most popular products—Perfecting Skin Tint—in the Light or Medium shade. We noticed that some tints from this most recent batch have gradually darkened over time. This may not have happened to yours, in which case you should keep using it—either way it is totally safe. If you do notice some change in color, we are sorry. This is a fairly common issue with skin-toned makeup, but should never be a problem for Glossier products. We want you to have the correct shade—always.
I purchased Glossier's Perfecting Skin Tint in the light shade a couple of months ago or more accurately put, it was an early birthday present from my mom. I was looking forward to getting my skin tint in 5-7 business days, but that didn't happen. It took forever for Glossier to ship it to me because they were waiting to get a new batch of skin tints. When I contacted customer service about this issue, they apologized within a few hours and gave me $5 store credit AND refunded the full amount of the skin tint. But, there's more - can you believe it??
Well, this week - I got an email from Glossier that went like this:
Hi there,
We’re reaching out because you recently purchased one of our most popular products—Perfecting Skin Tint—in the Light or Medium shade. We noticed that some tints from this most recent batch have gradually darkened over time. This may not have happened to yours, in which case you should keep using it—either way it is totally safe. If you do notice some change in color, we are sorry. This is a fairly common issue with skin-toned makeup, but should never be a problem for Glossier products. We want you to have the correct shade—always.
We’re working with our new factory to optimize production of future batches so that this doesn’t happen again. When the new batch is in (a couple of months from now), we’re sending you a new bottle free of charge.
We know you’d waited previously for your shade in the Perfecting Skin Tint to restock, and we want to apologize for this new delay. Thank you for having such patience with our tints! We are doing everything we can to make sure that you get the high-quality product you deserve. To help bide the time, we’ve sent you a set of our masks (the Mega Greens Galaxy Pack and Moisturizing Moon Mask), which you should receive soon.
Please hang in there with us as we perfect our Perfecting Skin Tint!
Sincerely,
Team Glossier
So, I'm getting a whole new bottle of the Perfecting Skin Tint + the Mega Greens Galaxy Pack and Moisturizing Moon Mast free of charge! What??!! This kind of thing never happens, so I just wanted to share about it on my blog. Thank you for being wonderful, Glossier. You rock. I will be loyal to you - forever and always.
